Last Updated: January 10, 2026
At Packege, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, this Refund & Return Policy explains when and how you may request a return, replacement, or refund.
By purchasing from packege.com, you agree to the terms of this Refund & Return Policy.
1. Return Period
We accept eligible returns requested within 30 days of the date your order was delivered.
To be eligible for a return, the product must generally:
- Be unused and in its original condition
- Be in its original packaging, where applicable
- Not be damaged due to misuse, improper handling, or normal wear
- Include the original order information or other information reasonably necessary to identify the purchase
- Be returned within the applicable 30-day return period
Products that do not meet these requirements may not be eligible for a refund or replacement.
2. How to Request a Return
Before sending anything back, please contact us at:
contact@packege.com
Please include:
- Your full name
- Order number
- Email address used to place the order
- Product(s) you wish to return
- Reason for the return
- Photos or other supporting information, if the product is damaged, defective, or incorrect
Please do not send a return to an address unless we have provided return instructions.
We will review your request and provide instructions if the return is approved.
3. Products That May Not Be Eligible for Return
Certain products may not be eligible for return, including products that:
- Have been used or altered
- Have been damaged after delivery
- Are missing substantial parts or packaging
- Were purchased outside the applicable return period
- Were ordered or customized specifically for the customer, where applicable
- Cannot reasonably be resold due to their condition
Any applicable product-specific return restrictions will be communicated before or at the time of purchase where required by law.
4. Damaged Products
If your order arrives damaged, please contact us at contact@packege.com as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the damage
- Photos of the damaged product
- Photos of the shipping package, including visible damage, if applicable
We may request additional information to evaluate the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
5. Incorrect or Missing Products
If you receive the wrong product or an item is missing from your order, please contact us at contact@packege.com as soon as possible.
Include your order number and details of the issue.
After reviewing the situation, we may provide a replacement, missing item, refund, or another appropriate resolution.
6. Return Shipping
For returns based solely on a change of mind, ordering the wrong product, or no longer needing the product, the customer may be responsible for the cost of return shipping.
If a return is required because we sent an incorrect product or the product arrived damaged or defective, we will determine the appropriate return-shipping arrangement on a case-by-case basis.
We will provide return instructions before you send the product back.
7. Refunds
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The amount refunded may exclude certain non-refundable charges where permitted by applicable law.
Refund processing times may vary depending on your payment provider or financial institution.
After we issue a refund, it may take additional business days for the funds to appear in your account.
8. Partial Refunds
In certain circumstances, we may provide a partial refund rather than a full refund.
This may apply when:
- A returned product is missing parts or packaging
- A product has been used or damaged after delivery
- The product has diminished value due to customer handling
- Only part of an order is eligible for a refund
Any partial refund will be determined based on the condition of the returned product and applicable circumstances.
9. Exchanges and Replacements
We may offer a replacement or exchange for eligible products depending on availability and the reason for the return.
If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.
Contact contact@packege.com to request an exchange or replacement.
10. Sale and Promotional Items
Products purchased using a discount, promotion, coupon, or other promotional offer may still be eligible for return unless the applicable offer or product listing states otherwise.
If a promotional item is returned, the refund may be calculated based on the actual amount paid for the returned item rather than its original price.
11. Order Cancellation
If you need to cancel an order, contact us at contact@packege.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. The order may instead be subject to the return requirements described in this policy.
12. Refused or Undeliverable Packages
If a package is refused, returned to us, or becomes undeliverable because of an incorrect or incomplete address provided by the customer, additional shipping or handling costs may apply.
If the package is returned to us, we may contact you to determine whether you would like the order reshipped or refunded.
Any refund may be reduced by applicable shipping or other costs where permitted by law.
13. Lost Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please contact us at contact@packege.com.
We may work with the shipping carrier to investigate the delivery.
Please ensure that your shipping address is accurate and that packages can be safely received at the provided address.
14. Refunds for Undelivered Orders
If an order is confirmed as lost in transit by the applicable shipping carrier, we will review the situation and determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement or refund.
15. Return Inspection
Returned products may be inspected before a refund or replacement is approved.
If the returned product does not meet the eligibility requirements described in this policy, we may:
- Deny the return
- Issue a partial refund
- Return the product to you
- Offer another appropriate resolution
We will communicate with you when additional action is required.
16. Fraudulent or Abusive Returns
We reserve the right to refuse returns, refunds, replacements, or exchanges where we reasonably suspect:
- Fraudulent activity
- Abuse of the return policy
- Repeated excessive returns
- False claims regarding damaged or missing products
- Product substitution
- Unauthorized use of our return process
Nothing in this section limits any rights you may have under applicable consumer protection laws.
17. Consumer Rights
This Refund & Return Policy does not limit any mandatory rights or protections provided to consumers under applicable federal, state, or local law.
Where applicable law provides a consumer with rights that are more favorable than this policy, those legal rights will apply.
18. Changes to This Policy
We may update this Refund & Return Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.
Any updated policy will apply to purchases made after the updated policy becomes effective, except where otherwise required by law.
19. Contact Us
If you have questions about a return, refund, replacement, or exchange, please contact us:
Packege
Email: contact@packege.com
Website: packege.com
Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.
Last Updated: January 10, 2026